Chief Customer Officer Melbourne brings together Australia’s customer experience C-suite for two days of networking and problem-solving. The event will focus on how practitioners have executed successful CX transformation strategies and impacted the business bottom line.
The agenda includes case studies from some of Australia’s best known brands, delivered by Chief Customer Officers (CCO) themselves.
2020 International Headliner: Using data innovation to drive personalisation and customer retention
- Creating a new product within six weeks based on customer demand
- Building the people capability for customer driven innovation, and taking them on that journey
- Using data to surprise and delight new and existing customers
- How do we make best use of our current data?
- Tips for strengthening relationships with existing customers
- Moving beyond the transactional CX – How do we demonstrate we care about our customers?
- Key take learnings from the recent work
Interested in Customer Experience (CX) for your business? Talk to one of our ACEDE Network Partners – or lean more about our ACEDE CUSTOMER EXPERIENCE DESIGN EVALUATION (See what we did there?)
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